Return Policy
Return and Refund Policy
At Yoursoftwarekey, customer satisfaction is our top priority. Below is a detailed overview of our return and refund policies:
Digital Keys
Once a digital key has been activated, it is non-returnable and non-refundable, except in cases where the key is defective. If you receive a faulty key, we will either replace it or provide a full refund.
Lifetime Guarantee
We offer a 365-day guarantee against malfunctions or manufacturer-related issues. If you encounter any problems, please contact us for assistance. We are committed to resolving the issue to your satisfaction.
Issues with Product Codes
If you experience any problems with your product code, please contact our support team with a detailed description and relevant screenshots. Please note that resolving such issues may take a few days as we coordinate with our suppliers.
Faulty Activation Codes
If it is determined that your activation code is faulty, you may choose between a replacement or a full refund. We are dedicated to ensuring that you receive a working code or your money back.
Non-Returnable Codes
Once a game or software code has been delivered and activated, it is non-returnable and non-refundable. For any issues that arise after activation, we will provide assistance to the best of our ability. For technical issues with the software, we recommend contacting the software manufacturer directly.
Order Cancellation
We reserve the right to cancel any orders we suspect to be fraudulent or suspicious, providing a full refund in such cases.
Order Modifications
If you need to cancel an order before it has been processed, please contact us as soon as possible. Note that a small fee may be charged by the payment provider for cancellations due to changes of mind or ordering errors. We are here to help rectify any mistakes.
Activated Codes
Once a code has been received and activated, the order cannot be canceled, as the code is permanently linked to your account.
Product Enjoyment
We do not offer refunds based on personal preference once the code has been activated and linked to your account.
Pre-Ordered Products
Refunds for pre-ordered items are available only before the code is delivered to you, to prevent pre-order fraud.
Payment Card Refunds
If a refund is issued for reasons not related to an error on our part, such as a general order cancellation, we will cover any applicable cancellation fees.
If you have any questions or require further assistance, our support team is available and ready to help.